Dropped into the Australia Post outlet in Summer Street Orange today (several times) for a Passport renewal and had the pleasure of being served by Katrina C. What an absolutely wonderful person. No matter how many mistakes I made, nothing was a problem for her. Katrina is efficient, polite, and the whole time treats the customer with a quality of service rarely seen these days. She is an absolute asset to Australia Post, and a role model for politeness.
EVERY time I've been here to collect a package, the staff always tell me "Sorry for the wait, they put the parcel in the wrong spot"
Poor service quality. Need train the staff and improve the system especially in passport application
In general this post office is awful if you require anything more complicated than buying stamps and even that comes with a surly comment. Go to east orange post office or the west orange newsagent (post outlet) at greengate both of whom offer good service and good customer support.
As the main post office in town, there are certainly times when the line is out the door. Best to visit in 'off peak' times.
Australia Post - Orange Post Shop is an Australian Post Office based in Orange, New South Wales. Australia Post - Orange Post Shop is located at 222 Summer St, Orange NSW 2800, Australia.
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